FAQ
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First time booking through us
One of the most frequent questions we get asked is, "Are the booking widgets safe to use?"
The answer to this question is yes. We deal directly with companies represented on this website and when you click on the booking widget you are booking directly with the company - not us.
Customer Service
Even with the best intentions, sometimes you have to change your flight times or even cancel your trip altogether. If you find your plans have altered here is what you need to do.
Q: I have booked through Kids Friendly but now need to change the dates of my flight. How do I fix this?
A: Flight changes are subject to rules relating to the type of fare purchased and the destination. For details of how to change the dates of your booking visit the Air New Zealand Manage Bookings page.
Q: I have booked through Kids Friendly but now have to cancel my flights. How do I fix this?
Q: I have booked through Kids Friendly but now need to change the dates of my flight. How do I fix this?
A: The best option is to phone Pacific Blue's Guest Contact Centre on 0800 67 00 00
Q: I have booked through Kids Friendly but now have to cancel my flights. How do I fix this?
A: The best option is to phone Pacific Blue's Guest Contact Centre on 0800 67 00 00
A: The best option is to phone Pacific Blue's Guest Contact Centre on 0800 67 00 00
Q: I have booked through Kids Friendly but now need to change the dates or cancel my flight. How do I fix this?
A: You can make date and time changes to flight bookings made at qantas.com for bookings within Australia or New Zealand, trans-Tasman and international bookings via Manage Your Booking or your local Qantas office.
Pegasus Rental Cars
Q: I have booked through Kids Friendly but now need to change the dates. How do I fix this?
A: The best option is to phone Pegasus on 0800 354 506 or 0800 354 504
Q: I have booked through Kids Friendly but now have to cancel my car. How do I fix this?
A: The best option is to phone Pegasus on 0800 354 506 or 0800 354 504
A: The best option is to phone Pegasus on 0800 354 506 or 0800 354 504
Q: I have booked through Kids Friendly but now need to change the dates. How do I fix this?
A: Just give one of our friendly staff a call on 0800 399 736 or email us on res@jucy.co.nz if you need to check or make changes to your booking.
Q: I have booked through Kids Friendly but now have to cancel my car/campervan rental.. How do I fix this?
A: Just give one of our friendly staff a call on 0800 399 736 or email us on res@jucy.co.nz if you need to check or make changes to your booking.
Q: The above solutions can't help me. Who do I contact to fix my problem?
A: Reservations Manager at JUCY res@jucy.co.nz
Baby On The Move
Q: I have booked baby enquipment through Kids Friendly but now need to change the dates. How do I fix this?
A: Just email Baby On The Move at Fena@babyonthemove.co.nz if you need to check or make changes to your booking.
Q: I have booked through Kids Friendly but now have to cancel my rental. How do I fix this?
A: Just email Baby On The Move at Fena@babyonthemove.co.nz if you need to check or make changes to your booking.
Q: The above solutions can't help me. Who do I contact to fix my problem?
A: Contact Fena at Baby On The Move's Head Office Fena@babyonthemove.co.nz
Bookings:
We have no responsibility for bookings nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by those service providers. Your legal recourse is against the specific provider and not Kids Friendly New Zealand Limited. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with Kids Friendly New Zealand Limited.
Liability:
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.